Shipping Information
*Please Note Tax and Shipping will be added to your order after a shipping address is entered * Shipping Ballpark Estimates
Offering overnight and 2nd day shipping options from UPS
- Your crab cakes will arrive in individual Styrofoam containers.
- We gladly accept Visa, MasterCard, Discover and American Express.
- All orders will be packed with dry ice to keep your order cold and fresh during shipping. Please note, that when you receive your order, there should be little to no dry ice left in the box. *Dry Ice dissipates over time*
- Your crab cakes are shipped with dry ice to maintain a low temperature and preserve quality and freshness.
- Your Crab Cakes are expected to arrive frozen or cool to the touch.
- All boxes will be identified and properly marked as Perishable.
Overnight Shipping – Monday through Thursday, as follows:
Monday (orders before 10:00 a.m. EDT) will be delivered on Tuesday
Tuesday (orders before 10:00 a.m. EDT) will be delivered on Wednesday
Wednesday (orders before 10:00 a.m. EDT) will be delivered on Thursday
Thursday (orders before 10:00 a.m. EDT) will be delivered on Friday
*Friday, Saturday, Sunday – No overnight shipping on weekends* -We do NOT ship on weekends (Fri – Sun) – Perishable items will NOT be shipped on weekends as there is no guaranteed arrival time.
2nd Day Shipping – Monday through Wednesday, as follows:
Monday (orders before 10:00 a.m. EDT) will be delivered on Wednesday
Tuesday (orders before 10:00 a.m. EDT) will be delivered on Thursday
Wednesday (orders before 10:00 a.m. EDT) will be delivered on Friday
*Friday, Saturday, Sunday – No two-day shipping on weekends* We do not ship on weekends (Fri – Sun) – Perishable items will NOT be shipped on weekends as there is no guaranteed arrival time.
* Orders placed after 10:00 am will be processed on the next business day
Sorry, we cannot deliver to P.O. Boxes. Please make sure the shipping address you provide us is correct. We cannot guarantee deliveries to incorrect addresses. UPS charges us a $10 Address Correction Fee for incorrect recipient addresses. We reserve the right to pass this cost on to you, so please be sure to provide us with accurate address information when placing an order. Major holidays and weather conditions may change delivery availability. Order early to place a holiday order. At this time, we do not offer international shipping of our crab cakes to ensure their freshness and quality.
Refund Policy
Box Hill guarantees our Crab Cakes.
*If you receive a spoiled or damaged package, it is important to take immediate action to minimize any loss.
Here are the steps you can follow if your package is damaged or spoiled:
- Take a few pictures of the damage to the package and its contents.
- Send them by email, with your order number, and inform of us of any damages and we will file a claim. Our email – [email protected]
- We will then either re-ship fresh crab cakes to you OR reimburse the invoiced amount.
*Within 36 hours of receipt
Cooking Instructions
To cook the crab cakes, please follow the instructions below:
THAW crab cakes. You MUST preheat the oven to 425° for approximately 8-10 minutes prior to cooking the crab cakes. Remove crab cakes from Styrofoam containers and place crab cakes on an un-greased pan. Add a splash of water or small amount of butter on pan before placing crab cakes on pan to prevent burning or sticking. Place in the preheated oven for approx. 20 minutes or until the cakes are golden brown on top and firm. Please cook crab cakes at an internal temperature of 145° F. Remove from the oven and let set for about 5 minutes before serving.
Privacy Policy
We provide our customers fresh crab cakes and excellent customer service. We gather personal information to allow us to process your orders and to inform you of special offers and discounts. We collect your name, phone number, email address, billing information (credit card number, expiration date and billing address) recipient’s name, address, and telephone number. We do not share your email address with any 3rd party and your credit card information is 100% secure on our web site.
